Resolved
The upstream dependency issue has been resolved. All infrastructure provisioning and related services are fully operational. We have verified stability across all regions and normal operation has resumed.
No further impact is expected.
Posted Oct 20, 2025 - 10:10 UTC
Monitoring
Upstream services have begun to recover, and our infrastructure provisioning is now operating normally. All workloads are scaling as expected. We continue to monitor system stability and upstream status to ensure full restoration.
We will provide a final update once the incident is confirmed fully resolved.
Posted Oct 20, 2025 - 10:00 UTC
Update
The upstream dependency issue remains unresolved. Our services continue to operate, but new infrastructure provisioning in some regions may still experience delays. We are maintaining stability of active workloads and continue to monitor closely for recovery.
We will provide the next update within 60 minutes or as soon as the upstream provider confirms recovery progress.
Posted Oct 20, 2025 - 09:30 UTC
Identified
We are observing temporary delays in infrastructure provisioning in certain regions due to an upstream dependency issue. Existing sessions and workloads remain unaffected.
Our engineering team is monitoring the situation and coordinating with the upstream provider. Some customers may experience slower response times when initiating new sessions or workloads.
We will provide the next update within 60 minutes or sooner as new information becomes available.
Posted Oct 20, 2025 - 08:31 UTC
This incident affected: Americas POPs (Phoenix POP, Ashburn POP, SanJose POP, Brazil POP, Canada POP, Chicago POP, Mexico POP, Ohio POP, Canada-2 POP), Europe / Middle East / Africa POPs (Israel POP, UK POP, Germany POP, France POP, Turkey POP, Italy POP, Switzerland POP, Dubai POP, Saudi-Arabia POP, France-2 POP, Sweden POP, Spain POP, South-Africa POP), and Asia / Pacific POPs (India POP, Korea POP, Taiwan POP, Japan POP, Australia POP, Singapore POP, Japan-2 POP).